Return Policy
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms:
- Our return policy is applicable within 7 days from receipt of the product T&C Apply
- If person wishes not to take the order can return.
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If the product is received in a damaged condition.
- You can reach us at info@astromantra.com or our helpline numbers+91-9681 600 600 to initiate returns.
Breakages
In the case of breakage and any transit damage, please share a picture of the product via WhatsApp the numbers mentioned below and it will be taken care of immediately.
Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.
Cancellation
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at info@astromantra.com or reach us at the following numbers within 24 hours of ordering and we will be happy to assist you +91-9681 600 600 | +011-4175 97 97
NOTE: Orders cannot be cancelled/altered after 24 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Astro Mantra reserves the right to deny future orders.
For our products which are hand-made, there might be slight differences in texture, colour and size. These natural aberrations are not considered a defect. We would urge our patrons to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.
Return Process
Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect, incorrect product & mind change for return. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at info@astromantra.com or at +91-9681 600 600 | +011-4175 97 97 (10AM – 6PM) to initiate a return.
Please share us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on info@astromantra.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Refunds
All refunds will be processed within 3-5 days of receiving the product back to our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same) Please allow 5-6 days for the amount to reflect in your statements.
Amount paid for PDF Books shall not be refundable.
Points to Remember
Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition.
Astro Mantra is not liable to return, refund and cancel any/all puja products. As our puja products are Fully Energized by our highly experienced experts once the parcel is opened, it will loose positive energy more.
Returns FAQ’S
How many days take to returns?
Our return policy is applicable within 3 days from receipt of the product T&C Apply
Select the product conditions that you allow for returns?
This can include unopened products in original packaging, and products that have never been used.
How much will customers pay for return shipping?
No cost of return shipping
